Live Helper Chat Project Overview
Live Helper Chat is an open-source application designed to make live customer support easy and accessible. It's perfect for businesses looking to engage with their website visitors through real-time conversation. Users can deploy the service free of charge by visiting their website at livehelperchat.com.
Getting Help
For those needing assistance with Live Helper Chat, there are ample resources available:
- Comprehensive documentation can be found at Live Helper Chat Documentation.
- Join discussions or forums via GitHub.
- For live interaction, the community is active on Discord (Discord Chat).
Demos and Integrations
Live Helper Chat facilitates a seamless trial experience with a live demo available at Demo Page.
The platform offers robust support for integrations and extensions:
- Mobile Access: Users can manage chats through a mobile app built with Flutter, available on both Apple Store and Google Play.
- Voice & Video Integration: Through Agora (paid) and Jitsi (free).
- API & Bot Support: Interaction with any third-party AI via REST API and bot integrations (e.g., Rasa AI, ChatGPT).
- Social Media Channels: Integration with Telegram, Facebook Messenger, Instagram, and WhatsApp.
- Security and Authentication: Supports Google Authentication, 2FA, and LDAP, among others.
Quick Development Guide
Developers can contribute or modify the project with ease. The guide suggests steps like disabling cache for development mode, compiling JavaScript, and setting up necessary files. Detailed instructions are available on their GitHub repository.
Extensions and Contributions
A wide array of third-party extensions is supported, enhancing functionality through integrations such as Elasticsearch for fast chat analysis, Desktop apps, sentiment analysis, and more.
Key Features
Live Helper Chat is equipped with a plethora of features making it suitable for high-load environments:
- AI and bot integrations with customizable options.
- High traffic support with elastic and scalable solutions.
- Multichannel communication (e.g., email, SMS, social media).
- Advanced visitor analytics and tracking systems.
- Available desktop client applications for Windows, Linux, and Mac.
- Proactive chat invitations, chat archiving, user blocking, and more.
- Comprehensive security measures such as HTTPS and advanced anti-spam protections.
User and Developer Engagement
Participation is encouraged in the community-driven development and translation endeavors through platforms like Transifex.
In conclusion, Live Helper Chat stands as a versatile, open-source application, catering to both small businesses and large enterprises seeking reliable, customizable, live chat solutions.