Vecbase Terms of Service

Last Updated: October 13, 2026 Effective Date: October 13, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Vecbase Inc. ("Vecbase," "we," "us," or "our") governing your access to and use of the Vecbase platform, including our website (vecbase.com), web application (app.vecbase.com), mobile applications, APIs, and all related services (collectively, the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Service Description

Vecbase is an AI agent platform that enables users to create, configure, and interact with AI-powered agents. The Service includes, without limitation, AI agent creation and interaction, task execution using built-in and third-party tools, integrations with communication platforms and external services, and file management capabilities. Features may vary and are subject to change.

1.1 Beta Services

The Service is currently in beta ("Beta Service"). Beta Services are offered "as-is" to allow testing and evaluation and are not considered a generally available product.

Vecbase makes no representations or warranties for the Beta Service, including any warranty that the Beta Service will be made generally available, uninterrupted, or error-free, or that any content or data will be secure or not lost or damaged. Except to the extent prohibited by applicable law, Vecbase expressly disclaims all warranties for the Beta Service, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or quiet enjoyment, and any warranties arising out of any course of dealing or usage of trade.

The Beta Service may be changed, suspended, or discontinued at any time without prior notice. Features and pricing during the beta period are subject to change and do not represent the final generally available product.

You are responsible for maintaining your own backups of any data stored in the Beta Service. Vecbase will not be liable for any loss, corruption, or deletion of data during the beta period.

The Beta Service is excluded from any indemnification obligations Vecbase may have to you under these Terms.

When the Service exits beta, your continued use will be subject to the then-current Terms of Service.

2. Account Terms

2.1 Registration

You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at service@vecbase.com if you suspect unauthorized access.

2.3 Eligibility

You must be at least 18 years old or the minimum age required to consent to use the Service in your jurisdiction, whichever is higher. By using the Service, you represent that you meet this requirement.

The Service is not available in China. If you are located in China, you may not register for or use the Service.

3. Subscription and Billing

3.1 Plans and Pricing

The Service is offered on a subscription basis with usage-based billing. Current pricing is available at vecbase.com/pricing. Prices are subject to change; we will notify you of any changes as appropriate.

3.2 Payment

Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. All fees are stated in U.S. dollars unless otherwise specified.

3.3 Usage-Based Charges

Certain features (AI model usage, compute, storage, text-to-speech, etc.) are metered and billed based on actual usage. Detailed usage is visible in your workspace dashboard.

3.4 Refund Policy

All fees for completed billing cycles are non-refundable. You may cancel your subscription at any time; upon cancellation, you retain access to paid features until the end of the current billing period. For full details, see our Refund Policy.

3.5 Suspension for Non-Payment

If your account has an overdue balance or exceeds spending limits, we may suspend access to paid features until the balance is resolved.

4. Acceptable Use

4.1 Permitted Use

You may use the Service for lawful personal, educational, professional, and commercial purposes in accordance with these Terms.

4.2 Prohibited Conduct

You agree not to use the Service to:

Illegal Activities: Engage in or facilitate any unlawful activity, including fraud, money laundering, or trafficking.
Harmful Content: Generate, distribute, or store content that is defamatory, obscene, threatening, harassing, or that promotes violence or hatred against individuals or groups.
Child Safety: Generate, solicit, or distribute child sexual abuse material (CSAM) or any content that exploits or endangers minors.
Deception: Create deepfakes, impersonate individuals, generate misleading content designed to deceive others, or conduct disinformation campaigns.
Malicious Software: Develop malware, viruses, ransomware, or other harmful software.
Unauthorized Access: Attempt to gain unauthorized access to Vecbase systems, other users' accounts, or third-party systems.
Abuse of Service: Circumvent usage limits, rate limits, billing mechanisms, or other technical restrictions.
Spam and Unsolicited Communications: Use the Service to send spam, bulk unsolicited messages, or automated messages to third parties.
Weapons and Dangerous Activities: Generate instructions for creating weapons, explosives, dangerous substances, or other content that could cause physical harm.
Professional Misrepresentation: Present AI-generated content as professional advice (legal, medical, financial, or otherwise) without appropriate human review and disclaimers.
Intellectual Property Infringement: Use the Service to infringe upon the intellectual property rights of others.
Reverse Engineering: Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code or underlying algorithms of the Service.
Competitive Use: Use the Service to develop, train, or improve any competing artificial intelligence product or service, or to systematically extract model outputs for the purpose of training competing models.

4.3 Enforcement

We reserve the right to investigate and take appropriate action against any violations of this section, including suspending or terminating your account, removing content, and reporting illegal activities to law enforcement.

4.4 Copyright Complaints (DMCA)

If you believe that content on the Service infringes your copyright, please send a notice to service@vecbase.com with: (1) a description of the copyrighted work, (2) the location of the infringing content on the Service, (3) your contact information, (4) a statement that you have a good-faith belief that the use is not authorized, and (5) a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act on behalf of the owner. We will respond to valid notices in accordance with the Digital Millennium Copyright Act (DMCA).

5. Intellectual Property

5.1 Your Content

You retain all rights, title, and interest in and to the content you input to the Service ("Input"). As between you and Vecbase, and to the extent permitted by applicable law, you own the outputs generated by AI agents in response to your Inputs ("Output"), subject to the following:

Similarity: Due to the nature of AI, other users may receive similar or identical outputs from similar inputs. We do not guarantee the uniqueness of any Output.
Accuracy: Outputs may contain errors, inaccuracies, or biases. You are responsible for reviewing and verifying all Outputs before use.
Third-Party Rights: You are responsible for ensuring that your use of Outputs does not infringe upon the rights of any third party.

5.2 License to Us

You grant us a non-exclusive, worldwide, royalty-free license to use your Input and Output to provide, maintain, and improve the Service and to develop other products and services, including training our models, unless you opt out using the product improvement setting in your account or by contacting us at service@vecbase.com.

Even if you opt out, we may still use your Input and Output when: (1) you provide feedback to us regarding any content, or (2) your content is flagged for Trust & Safety review.

This license survives termination of your account with respect to data already incorporated into models or aggregated datasets prior to termination.

Data received through our OpenAI plugin is excluded from model training, regardless of your product improvement setting. Neither the exceptions nor the survival provision above permits such data to be used for model training.

5.3 Vecbase Intellectual Property

The Service, including its software, algorithms, user interface, design, documentation, and branding, is owned by Vecbase and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service in accordance with these Terms.

5.4 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, we may use it without any obligation or compensation to you.

6. Third-Party Services

The Service uses third-party AI models and other service providers to power its capabilities. Your Input may be transmitted to these providers to generate Outputs and perform tasks you request. Your use of third-party services through Vecbase remains subject to those services' own terms and privacy policies. Vecbase is not responsible for the practices of third-party services. We are not liable for the unavailability, discontinuation, or performance degradation of any third-party service, including third-party AI model providers.

7. Changes to the Service

We may sometimes add or remove features, increase or decrease capacity limits, offer new services, or stop offering certain services. We reserve the right to modify, suspend, or discontinue the Service or your access to the Service, in whole or in part, at any time. We will use commercially reasonable efforts to notify you of material changes, but we will not be liable for any change to or any suspension or discontinuation of the Service or your access to it.

8. Privacy

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimers

9.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, PRIVACY, COMPATIBILITY, NON-INFRINGEMENT, AND ANY WARRANTY IMPLIED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.

9.2 AI-Specific Disclaimers

AI-generated outputs may be inaccurate, incomplete, biased, or misleading.
Outputs do not constitute professional advice of any kind (legal, medical, financial, tax, or otherwise).
You are solely responsible for reviewing, verifying, and determining the appropriateness of any AI-generated output before acting on it.
We do not guarantee that the Service will be uninterrupted, error-free, or free from harmful components.

9.3 No Liability for Third-Party Services

We are not responsible for the availability, accuracy, or reliability of third-party services integrated with the Service, or for any damage resulting from your use of such services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VECBASE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHER THEORY, EVEN IF VECBASE HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, AND EVEN IF THE DAMAGES ARE FORESEEABLE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VECBASE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO VECBASE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THE FOREGOING LIMITATIONS ARE ESSENTIAL TO THESE TERMS, AND WE WOULD NOT OFFER THE SERVICE TO YOU UNDER THESE TERMS WITHOUT THESE LIMITATIONS. NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD, OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

11. Indemnification

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS VECBASE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS; YOUR ACCESS TO, USE OF, OR ALLEGED USE OF THE SERVICE; YOUR FEEDBACK; ANY PRODUCTS OR SERVICES THAT YOU DEVELOP, OFFER, OR OTHERWISE MAKE AVAILABLE USING OR IN CONNECTION WITH THE SERVICE; YOUR VIOLATION OF APPLICABLE LAW OR ANY THIRD-PARTY RIGHT; AND ANY ACTUAL OR ALLEGED FRAUD, INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, OR CRIMINAL ACTS COMMITTED BY YOU OR YOUR EMPLOYEES OR AGENTS. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH CASE YOU AGREE TO COOPERATE WITH US AS WE REASONABLY REQUEST.

12. Term and Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service at any time, for any reason or no reason, with or without notice.

Upon termination, your right to use the Service ceases immediately. We may at our option delete any data associated with your account. Sections that by their nature should survive termination will survive.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

13.1 Informal Resolution

Before filing any claim, you agree to try to resolve the dispute informally by contacting us at service@vecbase.com. We will attempt to resolve the dispute informally for at least thirty (30) days before either party initiates arbitration.

13.2 Binding Arbitration

If we cannot resolve the dispute informally, you and Vecbase agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration will take place in the State of Delaware or, at your election, by telephone or videoconference. The arbitrator's decision will be final and binding.

13.3 Class Action Waiver

YOU AND VECBASE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

13.4 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND VECBASE EACH WAIVE THE RIGHT TO A JURY TRIAL.

13.5 Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to service@vecbase.com within thirty (30) days of first accepting these Terms. If you opt out, disputes will be subject to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

13.6 Exceptions

Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters related to intellectual property or unauthorized access to the Service.

14. Changes to These Terms

We may modify these Terms from time to time. We will notify you of any material changes, as appropriate, and update the "Last Updated" date at the top of this page. If you do not agree to the revised Terms, you should stop using the Service. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Vecbase regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Export Controls

You represent and warrant that you are not located in a country subject to a U.S. government embargo, and that you are not on any U.S. government restricted party list. You may not use the Service in violation of any applicable export control or sanctions laws.

15.6 Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control.

16. Contact Us

If you have questions about these Terms, please contact us at service@vecbase.com.