Every customer signal, in one weekly digest

Your customers leave feedback in six different places — support tickets, Slack, email, app reviews, sales calls. Every week, Vecbase reads all of it, merges what's repeated, and ships you a 4-page report ranked by what actually matters. Friday afternoon, your inbox.

Pick a task example
feedback-sources.json· 2 KB
Pull this past week of customer feedback from Intercom, Zendesk, the #customer-feedback Slack channel, the sales@ Gmail inbox, App Store / Google Play reviews, and Gong call summaries. Dedupe by customer (one person ranting in three places = one signal), cluster into themes, rank by frequency × ACV, and ship a 4-page VOC PDF — cover, top themes, voices, recommended actions. Send to #execs at 17:00 Friday.

⌘ + Enter to send · Sign in to use

A peek at what you get

Cover
Page 1 of 4·Cover
Top themes
Page 2 of 4·Top themes
Voices
Page 3 of 4·Voices
Recommended actions
Page 4 of 4·Recommended actions

Six channels in, one signal out

Every channel where your customers talk to you flows into one Agent. Dedupe is automatic — one customer ranting in three places is one signal, not three.

1,247 signals · 6 sources · 0 manual exports
Intercom
412 conversations
Zendesk
287 tickets
Slack · #customer-feedback
198 messages
Gmail · sales@
134 threads
App Store · Google Play
156 reviews
Gong · call summaries
60 calls
Vecbase Agent · dedupe + classify + rank
voc-week-19-2026.pdf
880 KB
Weekly VOC PDF
delivered Friday 17:00
connector_pullIntercom · 412 conversations · 7d
connector_pullZendesk · 287 tickets · 7d
dedupe1,247 raw → 318 unique signals · 211 customers
cluster_themes6 themes surfaced · ranked by frequency × ACV

Researcher → Writer → Operator

Vecbase is not one Agent. A workspace runs a team of Agents — each with its own sandbox, its own files, its own permissions. The hand-off is automatic.

R
Researcher Agent
Pulls signals · clusters themes · ranks by frequency × revenue
connector_pull6 sources · 7d window
dedupe1,247 → 318 unique
cluster_themes23 → top 6
Read-only · 6 connectors
en
W
Writer Agent
Drafts the 4-page PDF · picks the voices · writes the narrative
select_quotes5 voices · PII-scrubbed
edit_filevoc.html · 4-page A4
run_shellchrome --print-to-pdf
Workspace files only
en
O
Operator Agent
Posts to Slack · emails the exec team · files in Drive
slack_post#execs · attach PDF
email_send7 recipients · exec list
drive_archive/voc/2026/W19.pdf
Send-only · no raw customer data
en

Each Agent has its own sandbox, its own files, its own permissions — handoff is automatic.

How it works

Step 01

Connect your channels

Authorize Intercom, Zendesk, Slack, Gmail, App Store Connect, Gong — once. From then on the Agent pulls automatically; nothing to export.

Step 02

Tell Agent what cadence and framing

Weekly digest? Theme deep-dive? Pre-quarterly roadmap signal? Just type it. Vecbase Agent treats it like a conversation — adjust until the framing fits how your team reads.

Step 03

PDF lands in inbox / Slack / Drive

A Researcher Agent pulls and clusters, a Writer Agent drafts the PDF, an Operator Agent ships it. Friday 17:00, every week, until you say stop.

Why Vecbase for this

Pulls from every connector — no manual export

Intercom, Zendesk, Slack channels, Gmail labels, App Store / Google Play, Gong call summaries — once OAuth-connected, the Agent reads them on a schedule. Your PM stops doing copy-paste work.

Cross-channel dedupe — one customer = one signal

If the same customer rants in Intercom, emails sales, and tweets at you, that's one signal — not three. The Agent links identities across connectors before counting.

Themes auto-clustered and frequency-ranked

No more "we got a lot of feedback about X" hand-waving. Every theme has a hard mention count, a trend arrow vs last week, and the verbatim quotes that landed it in the top.

Weighted by customer revenue, not just volume

A complaint from your $120K-ACV anchor account is not the same as a tweet from a free user. Themes are weighted by (mention_count × affected_account_ARR), so the top of the digest is what actually matters to revenue.

Frequently asked

Intercom, Zendesk, Slack (any public or private channel the Agent is invited to), Gmail (label-scoped), App Store Connect & Google Play reviews, Gong call summaries, HubSpot tickets, Discord, Twitter / X mentions, and any HTTP source the Agent can fetch. New connectors land monthly — file a request and we usually have it in 2-4 weeks.

Get yours in under 90 seconds

Sign in, hand it over to the Agent — the finished file lands in your Drive.

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