Understands the task, not just the file
The Agent transcribes when needed, applies the rubric consistently, and connects each score to a relevant excerpt and timestamp.
Turn call recordings into evidence-based quality reviews
Add recordings and your review criteria. The Vecbase Agent transcribes each call, scores it consistently, and links every finding to the exact moment it came from.
Vecbase 1.0 Lite
- 1Drop the recordings
- 2Describe the result
- 3Submit
Three steps to a finished result
- 1
Add the useful context
Upload authorized recordings or transcripts and provide the scorecard, required behaviors, and coaching goals.
- 2
Work with the Agent
The Agent transcribes when needed, applies the rubric consistently, and connects each score to a relevant excerpt and timestamp.
- 3
Review the deliverable
Receive a quality report with scores, evidence, exceptions, and practical coaching points for the next conversation.
Why the result is easier to use
Keeps the evidence visible
Scores remain traceable to the recording and rubric; recording consent is required and sensitive personal traits are not inferred.
Delivers something you can use
Receive a quality report with scores, evidence, exceptions, and practical coaching points for the next conversation.
Questions before you start
What can I provide for call quality review?
Upload authorized recordings or transcripts and provide the scorecard, required behaviors, and coaching goals.
How does the Agent handle call quality review?
The Agent transcribes when needed, applies the rubric consistently, and connects each score to a relevant excerpt and timestamp.
How is the call quality review result checked?
Scores remain traceable to the recording and rubric; recording consent is required and sensitive personal traits are not inferred.
Can I revise the call quality review result?
Yes. Continue in the same conversation to change the focus, wording, scope, or format. Receive a quality report with scores, evidence, exceptions, and practical coaching points for the next conversation.
Related tools
Keep working with the same material without moving it between separate products.
Meeting minutes
Upload a meeting recording or notes. Vecbase transcribes and organizes the discussion into decisions, open questions, owners, and action items you can review.
Feedback digest
Upload feedback, reviews, or call notes. Vecbase groups themes, counts frequency, preserves representative quotes and exceptions, and returns a clear VOC report.
Interview analysis
Upload interview audio, transcripts, or documents. A User Research Assistant organizes themes, verbatim evidence, needs, and opportunities into a reviewable report.
Vecbase
Ready to start call quality review?
For call quality review, add call recordings and a quality rubric, explain what matters, and let the Vecbase Agent prepare a scored audit with timestamped evidence you can review and refine.